This Privacy Policy explains how LifeGateway (“we,” “us,” or “our”), operating the website lifegateway.in (the “Site”), collects, uses, discloses, and protects the personal information of visitors who use our Site, including anyone who submits a contact or prayer request form. By using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or submit information to us.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact form or prayer request form, we may collect your name, email address, phone number, and the message or prayer request you submit, along with any other details you choose to include.
• Information collected automatically: When you visit the Site, our hosting provider and any analytics tools we use may automatically collect certain technical information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit, typically through cookies or similar technologies.
• We do not knowingly collect payment card details, government identity numbers, or other sensitive personal data through the Site unless you voluntarily include them in a message, which we discourage.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and prayer requests, including by phone, email, or in person through our pastoral or support team
• Communicate with you about events, services, or updates you have asked to receive
• Maintain internal prayer or care records so we can follow up appropriately
• Operate, maintain, and improve the Site and understand how visitors use it
• Protect the security and integrity of the Site and prevent misuse
• Comply with applicable legal obligations

We do not sell your personal information, and we do not use prayer request details for marketing or advertising purposes.

3. Cookies and Similar Technologies

The Site may use cookies and similar technologies to remember your preferences and to understand how visitors interact with the Site. Most web browsers let you refuse or delete cookies through their settings. If you disable cookies, some parts of the Site may not function as intended.

4. How We Share Information

We do not sell or rent your personal information. We may share information only in the following limited circumstances:

• With staff, volunteers, or ministry team members who need the information to respond to your request or provide pastoral care, on a confidential, need-to-know basis
• With trusted third-party service providers who help us operate the Site (for example, website hosting, email delivery, or form-processing services), who are only permitted to use your information to provide services to us
• If required to do so by law, regulation, legal process, or a valid request from a public authority
• To protect the rights, property, or safety of LifeGateway, our visitors, or others, where we believe disclosure is necessary

5. Data Storage and Security

We take reasonable technical and organizational measures to protect the personal information you share with us from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information collected through our contact and prayer request forms only for as long as necessary to fulfil the purpose for which it was collected — such as responding to your request or maintaining an ongoing pastoral relationship — or as required by applicable law. You may ask us to delete your information at any time, as described in Section 8 below.

7. Children’s Privacy

The Site is not directed at children under the age of 18, and we do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete it.

8. Your Rights and Choices

Depending on applicable law, including the Digital Personal Data Protection Act, 2023 (India) and its rules, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information, subject to any legal or record-keeping obligations we may have
• Withdraw any consent you previously gave us, at any time, without affecting the lawfulness of processing before your withdrawal
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity, where applicable

To exercise any of these rights, please contact us using the details in Section 11. We will respond within a reasonable time and in accordance with applicable law.

9. Third-Party Links

The Site may contain links to third-party websites or services (for example, social media pages or donation platforms). We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised “Effective date.” We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Website: lifegateway.in
• Email: lifeisgateway@gmail.com